Policy | Shy's Platinum Bar
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Please Read!

 

Purchasing products, bundles, or wigs 

  • ALL SALES ARE FINAL 

  • Please allow up to 48 hours for your order to process

  • Shipping takes 2-3 business days

  • Custom wig units take 7-14 business days to complete

  • ABSOLUTELY NO REFUNDS

 

Deposits for Appointments

  • You will be required to pay a deposit once you book your appointment. 

  • This deposit will go towards your service 

  • Deposit is nonrefundable or transferable so be sure the time and service you choose is what you want

  • No REFUNDS 

  • Once services are completed you have 48 hrs to contact me if any problems with your service.

 

Being prompt

  • You'll receive a 5 minute grace period, 5-10 minutes late you'll be charged an extra $30 

  • More than 10 minutes late you'll have to reschedule and put down a new deposit 

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Service Preparation

  • Come with hair wash, free of product, detangled, and ready for braid down unless you booked a wash service as an add on to your appointment, if you booked a washed come detangled. If not you'll be charge an additional $15

  • If you are reusing hair it must be in good condition, washed and not cut into multiple pieces or you will be charged $20

  • Color service are only offered on bundles purchased from me. Must book 3 days in advance 

  • Frontals and closure wigs must be dropped off 3  days prior to appointment for customization or you will be charged $50.

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Housekeeping

  • ABSOLUTELY NO extra people or children allowed. You will be asked to reschedule and to put down a new deposit.

  • No food allowed

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If you have any questions please go to the contact tab email me <3

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FAQ

There is no such thing as a dumb question, but reading is fundamental! Here are some of the most frequently asked questions. If the answer to your question isn’t up here please reach out to me.

Do your prices include hair?

Only prices that include hair are the hair packages, and it will indicate that hair is included.

What is the difference between a Lace Closure and a Frontal and which one do you recommend?

A closure is normally 4X4 and is placed in the center of your head or towards the side to achieve a natural middle part or side part without leaving your hair out. Closures are completely sewed on w/o glue or tap.  A frontal is typically 13x4 and they cover your hairline from ear to ear, they’re normally bonded down to look more natural and more versatility without having hair left out.  Frontals are the latest trend but they don’t last longer than 2-3 wks before needing maintenance, all depending on your everyday activity or how you manage to take care of the frontal. I recommend frontals for special events or occasions but Closures you get more for your money.

What kind of hair is Platinum Plush Extensions and how long does it last?

PlatinumPlushExtensions offers Brazilian and Malaysian silky hair. Hair is 100% human hair and completely unprocessed. No shedding or matting up. This hair can be colored to your desire. With proper maintenance this hair last 2 years.

What are the forms of payments you accept?

Cash or Cash App are accept form of payments. If you would like to use square you will be charged a $3.50 fee.

If you don't see your question in this forum please feel free to email me. Allow me at least 24 hours to responds. Thank you!

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